FAQ'S
Got questions? We’ve got answers. Here’s everything you need to know about shopping, shipping, and enjoying your JJ’s Hemp Dispensary experience.
Do you ship to all U.S. states?
Yes! We currently ship to most U.S. states where hemp-derived products are legal. If you’re unsure about your state’s regulations, feel free to contact us before placing your order.
How long does shipping usually take?
Most orders are processed within 1–2 business days and typically arrive within 3–5 business days, depending on your location and carrier delays.
Will my package smell like hemp or weed?
Nope! All our products are sealed in odor-proof, discreet packaging — your privacy and comfort are our priority.
Which carrier do you use for shipping?
We primarily ship through USPS to ensure fast, reliable, and discreet delivery.
What happens if I didn’t receive my package?
If your order doesn’t arrive within the estimated time, please contact us right away. We’ll help you track it down or arrange a replacement if needed.
What payment methods do you accept?
We accept major credit and debit cards available at checkout.
Does my billing address need to match my shipping address?
Yes — for security reasons, your billing and shipping addresses must match when placing an order.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help you modify or cancel it.
Just reach out to our support team as soon as possible at [email protected].
Are your products lab-tested?
Absolutely. All our products are third-party lab tested to ensure purity, potency, and safety. You can shop with confidence knowing exactly what you’re getting.
What’s the difference between hemp and cannabis?
Great question!
Both come from the same plant family, but hemp typically contains less than 0.3% THC, while cannabis may have higher THC levels. We offer both hemp-derived and cannabis-based products, each fully compliant with local and federal laws.
Are your products legal?
Yes — our THC and cannabis products are fully legal and available in accordance with Pennsylvania’s state regulations. Some items are in-store only and require age verification (21+).
Can I use your products to help with sleep, relaxation, or focus?
Many customers report positive results using our products to improve relaxation, sleep, or focus.
However, these effects vary by individual and product type.
We always recommend consulting with a healthcare professional for specific health concerns.
Do you offer returns or exchanges?
We want you to love your order! If there’s an issue with your product, contact us within 7 days of receiving it. Returns or replacements depend on product condition and type (some cannabis items can’t be returned due to regulation).
Do you have a physical store I can visit?
Yes! Stop by our Southampton, PA location. Our friendly, knowledgeable team is here to answer questions and help you find the perfect product for your needs.
How can I stay updated on new drops and exclusive offers?
Join our email newsletter or follow us on Instagram and Facebook to stay in the loop on new arrivals, product drops, pre-orders and limited-edition releases.